Job Description

• Handle incoming customer inquiries and support requests via phone, email, or chat in Turkish. • Provide accurate information regarding products, services, and procedures. • Troubleshoot and resolve customer issues in a timely manner. • Escalate complex issues to relevant departments as needed. • Maintain clear and updated customer records in the system. • Ensure a high level of customer satisfaction through excellent service. • Collaborate with team members and departments to enhance overall customer experience. • Follow company policies and procedures regarding customer interaction and data privacy. .

Requirements:

• Age: Maximum 28 years • Languages Required: o Turkish: Very Good (Written & Spoken) o English: Very Good (Written & Spoken) • Experience: Minimum 2 years in a customer support or similar role. • Strong communication and problem-solving skills. • Ability to work under pressure and manage multiple tasks. • Proficiency in MS Office and CRM tools is a plus.