Job Description

-Manage the maintenance/alignment of local QMS according to PMI Requirements. -Manage the process of auditing in order to identify noncompliance and opportunities for improving processes. -Ensure a training program related to content and structure of QMS and ISO requirements (if applicable) is in place and is aimed for all operations Team. -Responsible for managing & monitoring multi – channel customer Complaints & Escalations, ensuring that all communications are responded to and escalated appropriately and efficiently. -Work closely with the key stakeholders to track and monitor all complaints within the business. -Monitor & Measure effectiveness of the QMS. .

Requirements:

- Bachelor's degree in any Related field. - Overall Experience: QA experience of minimum 1 year. - Project Management experience is preferable. -ISO standards and certification experience. -Data Analysis & Interpretation experience.