Job Description

Implement Strategic Map and Balanced scorecard with initiatives and objectives, relating and connecting all functions with the organization strategic goals. Manage Business Processes for all functions, including process mapping, guidelines, Roles and responsibilities, KPIs and Measurements. Perform Client Satisfaction survey to all clients every 6 months, and perform analysis of survey output ( per account, per attribute) Manage Complaints Management System, and perform analysis of complaints every 6 months. Support in Risk Assessment and analysis on Operational hubs Evaluates business initiatives to determine the appropriate organizational effectiveness interventions needed to meet organizational goals. Operates as an organizational leader and internal consultant to management in the identification, development, and implementation of business processes. Confers with management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies..

Requirements:

Bachelor degree in any discipline HR Diploma is a must. Strong attention to detail. Good mathematical skills. Problem Solving. Good Communicator. Commitment to Safety V. Good English. Good Computer